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Errors appearing during installation

This page highlights some of the more common InstallShield error codes that can appear during installation of our software.

Click here to go back to our main GENIE support page.

 
    Common InstallShield errors
 

Error -1607: Unable to Install InstallShield Scripting Run Time

  This error most commonly occurs when there are insufficient access rights during installation.

Try ensuring that you are logged on with admininstrative rights and that there are no restrictions in place that might prevent the installer from operating (examples include network group policies and anti-virus software protection) and run the installer again.

For additional help on this error, see the Further Information section below.

 

Error -1608: Unable to Create InstallDriver Instance

  This error most commonly occurs when there are insufficient access rights during installation.

Try ensuring that you are logged on with admininstrative rights and that there are no restrictions in place that might prevent the installer from operating (examples include network group policies and anti-virus software protection) and run the installer again.

For additional help on this error, see the Further Information section below.

 

Error -1628: Failed to Complete Installation or
Error -1628: Failed To Complete Script Based Install

  The most likely cause of a 1628 error would be if one accidentally tried to run the installer more than once at the same time.

Try removing the installation CD and then restarting your computer. Once the computer has restarted, re-insert the CD and wait for the CD menu to appear. When the menu appears, click just once with the left mouse button on the top installation option. You should now wait for the installation to start. Note that depending on the speed of your computer, there can sometimes be a delay between clicking on the CD's install option and the actual installation window appearing on the screen.

For additional help on this error, see the Further Information section below.

    Further information
 
If the code you encounter is not listed, or if the information above does not resolve your particular issue, please visit the InstallShield web site below for more detailed information and assistance.
External Link  http://consumer.installshield.com/
Please note that the above link will take you to the InstallShield support site, which is a third-party web site produced by the makers of the InstallShield system.
 
 
 
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